Last updated: 11 October 2026
These Terms & Conditions govern the supply of services by Kent Eco Tuning ("we", "us", "our") to the customer ("you"). By booking a service, you agree to these terms.
1. About Us
Our services are supplied by Paul Cypher, trading as Kent Eco Tuning. The business is a sole trader business based in Medway, Kent.
Our business address is 198 Wayfield Road, Chatham, Kent, ME5 0HJ. You can contact us on 07946 854971, by email at kentecotuning@hotmail.com, or through www.kentecotuning.co.uk.
We are not VAT registered. The price we quote is the total price, with no VAT to add.
These terms apply to consumer customers and, where relevant, to trade and fleet customers. A consumer is an individual acting mainly outside their trade, business, craft or profession.
Kent Eco Tuning trades as a sole trader, and the contracting party is Paul Cypher personally. No limited company is a party to this contract, and no company that shares or is associated with the Kent Eco Tuning name is liable for, or entitled to enforce, these terms.
2. Our Services
We provide ECU remapping, diagnostic services and software solutions, including AdBlue, EGR and DPF-related software where applicable.
Our aim is to improve performance, fuel economy and drivability. Each software file is prepared for the specific vehicle and the work agreed with you. Website descriptions provide general information and are not a promise that a particular result will suit every vehicle. We will confirm the specific work and price with you before starting.
DPF, EGR and AdBlue software changes are subject to clause 6.
3. Vehicle Health and Your Responsibilities
You confirm that you are entitled to authorise the work and that, to the best of your knowledge, the vehicle is in suitable mechanical condition and has been maintained in line with the manufacturer's schedule. You must tell us about known faults, warning lights or modifications before work begins.
We may carry out a basic diagnostic health check before tuning. It is not a full mechanical inspection and does not replace servicing, an MOT or a specialist inspection.
Remapping can increase the load on an engine and drivetrain. Existing wear or faults — for example, with a turbocharger, injectors, clutch or DPF — may become apparent or worsen. Where reasonably possible, we will discuss concerns with you before proceeding.
Nothing in this section removes your statutory rights or makes you responsible for damage caused by our failure to use reasonable care and skill.
4. Warranties
We provide a lifetime warranty on software we supply and install against corruption or defects, subject to the terms of that warranty and your statutory rights. If a main dealer update overwrites the software, we may, at our discretion, reinstall it free of charge or at a discounted price.
We do not provide a mechanical warranty for the vehicle or its components. This does not exclude or limit any liability or statutory right that cannot lawfully be excluded or limited.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
5. Limitation of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and a consumer's non-excludable rights under the Consumer Rights Act 2015.
For consumer customers, we do not exclude or restrict liability for failing to perform a service with reasonable care and skill, or any remedy the law gives you for that failure. Subject to your statutory rights and liabilities that cannot lawfully be excluded or limited, we are responsible for losses that were reasonably foreseeable when the contract was made.
For business customers, and to the extent permitted by law, our total liability arising from a particular service is limited to the price paid for that service. We are not liable for indirect or consequential loss, including loss of earnings, vehicle hire or recovery costs, except where the loss arises from a liability that cannot lawfully be excluded or limited.
6. Road Legality, MOT Compliance and Emissions Software
DPF, EGR and AdBlue software changes are supplied only for genuine motorsport, track, competition or off-road vehicles that will not be used on public roads. We do not offer or describe this work as a repair or fault fix for a road vehicle.
Before any such work begins, you must complete and sign our Customer Declaration — Off-Road / Motorsport Emissions Software (DPF, EGR or AdBlue). The declaration names the vehicle and describes its intended off-road, competition or motorsport use, and it must be signed before any work starts. We will not carry out the work without a completed and signed declaration. The declaration forms part of the contract between us and you, and by signing it you confirm that the information you give is true and complete. If we believe the information is not accurate, or that the vehicle is in fact used on public roads, we may decline the work or stop work at any point.
Removing, disabling or bypassing emissions-control equipment required for a road vehicle can breach UK vehicle, emissions and construction-and-use requirements. A DPF fitted as original equipment that is physically missing or obviously modified is a major MOT defect and will fail the relevant MOT inspection. Relevant warning lights or emissions above permitted limits may also cause an MOT failure. A software change alone does not automatically mean an MOT failure in every case; the result depends on the vehicle and the applicable requirements.
You must not use software supplied for non-road purposes on a public road. You are responsible for giving us accurate information about the vehicle and its intended use and for using the vehicle lawfully.
Your declaration or acceptance of responsibility does not make an otherwise unlawful modification lawful, transfer or remove any legal obligation that applies to us, or remove any non-excludable customer right. We may decline or stop work where we consider it may be unlawful.
7. Price, Payment and VAT
We will confirm the price before work starts. We are not VAT registered, so our quoted prices are the total price and there is no VAT to add.
Payment is due on completion of the work, unless we agree otherwise with you before booking. We accept payment in cash, by bank transfer and by card. We will confirm the accepted methods when arranging your booking.
If agreed work needs to change, take longer than expected or require additional parts or services, we will explain the change and any extra cost and obtain your agreement before proceeding.
8. Your Right to Cancel
If you are a consumer and enter into a contract with us at a distance — for example, by phone or online — or off our business premises — for example, at your home or workplace — you generally have the right to cancel within 14 days of entering into the contract. This statutory right does not generally apply to a contract made at our business premises.
To cancel, contact us using the details in clause 1. You may use the model cancellation form in Schedule 1, but you do not have to.
If you ask us to start the service during the 14-day cancellation period, we will obtain your express request to start early. Before starting, we will also ask you to acknowledge that you will lose the right to cancel once the service has been fully performed.
If you cancel after work has begun at your express request, you may have to pay a proportionate amount for the service supplied up to the time you told us you were cancelling, as allowed by law.
This clause does not affect any other rights you have under consumer law.
9. Refunds
Where a refund is due after a valid cancellation under clause 8, we will pay it within the period required by law, generally within 14 days of being notified of the cancellation, using the original payment method unless you agree otherwise. Where work began at your express request during the cancellation period, an amount lawfully payable for work already supplied may be deducted.
If a service is faulty or not as described, your rights and remedies under the Consumer Rights Act 2015 apply. Nothing in these terms restricts those rights.
We do not exclude or restrict a right to a refund or other remedy where the law gives you that right, including for completed bespoke work.
10. Mobile Service and Call-Out Fees
If you are not present at the agreed time, or the vehicle cannot be worked on for a reason within your control, we may charge a call-out fee of £50, or another amount agreed with you in advance, to reflect reasonable costs.
If you cancel at least 24 hours before the appointment, no cancellation fee will normally be charged. Any call-out or cancellation fee remains subject to clause 8 and does not override a consumer's statutory cancellation rights. We will not charge a fee the law does not permit.
11. Complaints
Please contact us first using the details in clause 1. We will acknowledge complaints as soon as reasonably possible and aim to resolve them promptly. If we cannot resolve a complaint ourselves, we will discuss the next steps with you.
12. Privacy and Data
We handle personal data in accordance with our Privacy Policy at www.kentecotuning.co.uk/privacy-policy and our Cookie Notice at www.kentecotuning.co.uk/cookie-notice. These notices explain how we handle personal data and cookies. The Privacy Policy does not form part of the contract for services.
13. Changes to These Terms
We may update these terms from time to time. The version in force when you book applies to your contract, unless a change is required by law or we agree a change with you.
14. Governing Law and Jurisdiction
These terms are governed by the law of England and Wales. The courts of England and Wales may deal with disputes under them.
If you are a consumer, this clause does not remove any mandatory consumer protections available under the laws of your country of residence.
Schedule 1 — Model Cancellation Form (optional)
To: Kent Eco Tuning, using the business address in clause 1, or by email at kentecotuning@hotmail.com.