Privacy Policy

Last Updated: June 10, 2026

At Kent Eco Tuning, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.kentecotuning.co.uk) or use our professional ECU remapping and diagnostic services.

As a provider of technical automotive services across Medway and Kent, we understand the importance of data security and transparency. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process personal data to provide accurate quotes and high-quality tuning services. This includes:

  • Identity Data: Name and title.

  • Contact Data: Email address, telephone number, and physical address (required for our mobile service call-outs).

  • Vehicle Data: Vehicle Registration Mark (VRM), make, model, engine size, and mileage. This information is essential for us to identify the correct ECU software and provide safe, tailored remapping solutions.

  • Technical Data: IP address, browser type, and usage data regarding how you interact with our website.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may provide your identity, contact, and vehicle data by filling in forms on our website (e.g., requesting a quote or booking a remap) or by communicating with us via phone, email, or social media.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns through cookies and similar technologies.

3. How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

  • Provide quotes and respond to enquiries: To answer questions and provide accurate pricing and service information.

  • Book and manage service appointments: Including arranging mobile service call-outs and scheduling workshop work where applicable.

  • Provide technical support and warranty assistance: Including maintaining and referencing records of software work carried out on your vehicle.

  • Maintain internal business records: For administrative purposes, service history, and business operations.

  • Performance of Contract: To provide a quote, book a diagnostic health check, or perform ECU remapping on your vehicle.

  • Legitimate Interests: To improve our services, manage our relationship with you, and ensure the security of our website.

  • Compliance: To comply with legal or regulatory obligations.

4. Data Sharing and Third Parties

To provide professional tuning services, we may need to share your information with specific third parties:

  • Software and File Providers: We share vehicle-specific technical data (such as original ECU read files and VRMs) with specialized tuning file engineers and software providers strictly for generating tuning files and providing software solutions for your vehicle.

  • Service Providers: Professional advisors, IT service providers, and payment processors (to handle transactions) who facilitate our business operations.

  • Legal Requirements: If required by law, we may disclose your information to the DVSA, police, or other regulatory bodies.

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, vehicle records and service history are kept for the duration of the software warranty. This includes maintaining records of software modifications made to your vehicle to honor our lifetime software warranty.

7. Your Legal Rights

Under the UK GDPR, you have rights in relation to your personal data, including:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data (the "right to be forgotten").

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request the transfer of your personal data.

  • Right to withdraw consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided below.

8. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Contact Details

If you have any questions about this Privacy Policy or our data protection practices, please contact Kent Eco Tuning:

Email: info@kentecotuning.co.uk
Website: www.kentecotuning.co.uk
Location: Serving Medway and Kent via our mobile tuning service.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).